Question 1

What can I expect in my first therapy session?

Accepted Answer

Your first session is about getting to know each other and understanding what’s bringing you in. We’ll ask questions to learn more about your history, your experiences, and what’s feeling most important right now. There’s no pressure to share everything at once, we’ll move at a pace that feels safe. Together, we’ll begin to clarify your goals and what support can look like going forward.

Question 2

Do I need to have a specific goal to start therapy?

Accepted Answer

No, you don’t need to have everything figured out before you begin. Many people start therapy feeling unsure about what they need or where to start, and that’s completely okay. Sometimes the most meaningful sessions come from slowing down, noticing what shows up organically, and making sense of things together over time. Goals can emerge naturally as we get to know you and understand what support will be most helpful.

Question 3

How often should I attend therapy?

Accepted Answer

We at Flexible Minds value client autonomy. We know that many factors are at play such as finances and emotional capacity. Therefore, we let you decide!

On average, our clients typically see us either weekly, biweekly or monthly. Therapy can be either short-term or long-term.

That said, usually we recommend booking sessions at a higher frequency and closer together at the beginning as it can take a few sessions to unpack the initial presenting concerns and create a plan. Typically as you start to feel better we will discuss spacing your sessions out, pausing or stopping.

Question 4

Is online therapy secure?

Accepted Answer

In short, yes. While it's important to note that no online platform can be 100% risk-free, we use Jane App which is a top of the line secure, encrypted system designed for healthcare professionals in Canada. It complies with Canadian privacy laws, including PHIPA and PIPEDA, so you can feel confident your information is protected and focus on your therapy feeling safe and supported.

Question 5

Is psychotherapy covered by insurance?

Accepted Answer

Most insurance plans include psychotherapy, however we suggest you review your plan as coverage varies from plan to plan. We suggest checking that your plan covers "psychotherapy" by a "Registered Psychotherapist or Registered Psychotherapist (Qualifying)". Sometimes insurance companies will require a supervisors name and number on receipts. We are able to provide this upon request.

When checking with your provider you'll want to check the coverage amount per session and per year.

Question 6

Do you do direct billing through insurance?

Accepted Answer

Unfortunately, we do not. That said, most insurance plans will cover psychotherapy services. The way it works is you pay upfront (we accept payment via e-transfer or credit card), then we issue you a receipt to to submit to your insurance for reimbursement.

Question 7

What is your cancellation policy?

Accepted Answer

We require clients to give us 24 hours notice to change, reschedule or cancel sessions. Any change with less than 24 hours notice will be subject to a 50% charge.

Individual Online Psychotherapy
Video and phone sessions across Ontario

What to expect

Who we support

FAQs

Join our mailing list

Individual Online Psychotherapy Video and phone sessions across Ontario

What to expect

Who we support

FAQs

Join our mailing list

Individual Online Psychotherapy
Video and phone sessions across Ontario